Privacy Policy

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Twin Revolution Ltd (“Twin Revolution,” “we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit Twin-Revolution.com or interact with our services.

1. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, email address, postal address, phone number.
• Transaction Data: Payment details, billing information, purchase history.
• Technical Data: IP address, browser type, operating system, and device information.
• Usage Data: Information about how you use our website, including pages visited and time spent.
• Marketing & Communications Data: Preferences for receiving marketing communications.

2. How We Collect Data

We collect data in the following ways:

• Directly from you: When you register, make a purchase, or contact us.
• Automatically: Through cookies, analytics tools, and server logs when you browse our website.
• Third parties: From payment processors, delivery partners, or marketing platforms.

3. How We Use Your Data

We use your personal data to:

• Process orders, payments, and deliveries.
• Provide customer support and respond to enquiries.
• Improve our website, products, and services.
• Send marketing communications (only if you have consented).
• Comply with legal obligations.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we rely on the following lawful bases:

• Contractual necessity: To fulfil orders and provide services.
• Consent: For marketing communications and optional data collection.
• Legitimate interests: To improve services and ensure website security.
• Legal obligation: To comply with tax, accounting, and regulatory requirements.

5. Data Sharing

We may share your personal data with:

• Payment processors and delivery partners.
• IT service providers and analytics platforms.
• Regulators or law enforcement when legally required.
  We do not sell or rent your personal data to third parties.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Your Rights (GDPR)

You have the following rights under GDPR:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure (“Right to be Forgotten”): Request deletion of your data.
• Restriction: Limit how we process your data.
• Data portability: Request transfer of your data to another service provider.
• Objection: Opt out of certain processing, including direct marketing.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, please contact us at the details below.

8. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. International Transfers

If we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Information

For questions, concerns, or to exercise your GDPR rights, please contact:

Twin Revolution Ltd
Email: info@twin-revolution.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK