TWIN REVOLUTION

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Terms and Conditions

1. Introduction

Welcome to Twin Revolution Ltd (“Twin Revolution,” “we,” “our,” or “us”). By accessing or using our website Twin-Revolution.com (the “Site”), you agree to comply with and be bound by these Terms & Conditions (“Terms”). If you do not agree, please discontinue use of the Site.

2. Definitions

User/Customer: Any individual accessing or using the Site.
Services: Products, content, and features offered through Twin-Revolution.com.
Content: All text, images, graphics, logos, and materials displayed on the Site.

3. Use of the Website

You agree to use the Site only for lawful purposes.
You must not engage in unlawful behavior, hate speech, bullying, harassment, promotions, or spam.
You may not attempt to disrupt or damage the Site, including through hacking or malware.

4. Accounts & Registration

Users may be required to create an account to access certain features.
You are responsible for maintaining the confidentiality of your login details.
We reserve the right to suspend or disable accounts at our discretion if Terms are violated.

5. Services & Transactions

Twin Revolution reserves the right to withdraw, cancel, or modify services at any time.
All financial transactions are processed securely. Refunds or cancellations are subject to our policies.
Prices and availability are subject to change without notice.

6. Intellectual Property & Copyright

All content on Twin-Revolution.com is owned or licensed by Twin Revolution Ltd.
You may not reproduce, adapt, distribute, or use our content for commercial purposes without prior written consent.
Limited use is permitted for personal, non-commercial purposes.

7. User-Generated Content

If you submit reviews, comments, or other content, you grant Twin Revolution a non-exclusive license to use, display, and distribute that content.
You must not submit unlawful, defamatory, or harmful material.

8. Liability & Disclaimers

Twin Revolution is not liable for errors in information, website downtime, or interruptions.
Services are provided “as is” without warranties unless expressly stated.
We are not responsible for third-party links or services accessed through our Site.

9. Termination

We may suspend or terminate your account or access to the Site at any time without prior notice.
Termination does not affect rights or obligations accrued prior to termination.

10. Privacy & Data Protection

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, store, and use personal data.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

Twin Revolution reserves the right to update or amend these Terms at any time.
Updates will be posted on this page, and continued use of the Site constitutes acceptance of the revised Terms.

13. Contact Information

For questions or concerns regarding these Terms, please contact us at:
Twin Revolution Ltd
Email: info@twin-revolution.com

Return and Refund Policy

At Twin Revolution Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not, we’ve set out the following policy to make returns and refunds straightforward.

1. Returns

You may return items within 30 days of receipt.
Items must be unused, unworn, and in the same condition as received, with original tags and packaging intact.
Proof of purchase (e.g., order confirmation or receipt) is required.

2. Non‑Returnable Items

Certain items cannot be returned, including:

Gift cards
Final sale or clearance items
Personalised or customised products

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping costs are non‑refundable unless the item was faulty or incorrect.

4. Exchanges

If you wish to exchange an item (e.g., for a different size or colour), please indicate this when contacting us.
Exchanges are subject to product availability.

5. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us immediately.
We will arrange a replacement or issue a full refund, including shipping costs.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

7. Contact Information

For all returns, exchanges, or refund enquiries, please contact:
Twin Revolution Ltd
Email: info@twin-revolution.com

Terms and Conditions

Return and Refund Policy

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